Our contact details

Name: Mini Heaven

Address: 85 Great Portland Street, London, United Kingdom, W1W 7LT

Phone Number: 020 7888 5454

Email: hello@miniheaven.com

The type of personal information we collect 

We currently collect and process the following information:

When you register with us to find a property, we will collect personal information such as your name, your email address, your telephone number and mobile number, your postal address, your marital status, your gender and your date of birth.

When you request a viewing by filling in the form on our website, we will collect additional personal information such as your property requirements and the information you provide in the form.

When you enter in to a tenancy agreement, we will collect (in addition to the personal information described above) financial information, such as information about your assets, your bank details, credit report and transaction details about payments made from you.

We may collect sensitive (or “special category”) personal information relating to your health, e.g. whether or not you have a disability. We will only use this information with your consent, e.g. to determine whether certain of our properties may be suitable for you and for complying with health and safety requirements.

When you wish to make an enquiry by filling in the form on our website, we may collect personal information such as your title, your name, postal address and telephone number, your property requirements and the information you provide in the form.

When you contact us by any other means (e.g. email or telephone), we may keep a record of that contact and the information you provide us with at the time.

When you register with us to receive our marketing information about our services and the properties we list on our website, we will collect personal information such as your title, your name and your email address.

When you provide a review of our services, we may collect personal information such as your name and the information you provide in the review.

When you visit our website, we may collect information such as your IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website and any information about how you use our website and our services.

We may also collect personal information about you from publicly available sources (such as LinkedIn or other social media and Companies House).

When we engage you to provide us with your goods and services, we may collect personal information from you (or the individuals working for you) such as your name, email address, phone number, fee quotes, details of payments we make to you, your bank details and other details of goods or services we have purchased from you.

When you submit a job application to us, we will collect your contact details and any other information that you provide in the application.

We may already hold personal information about you which you have given to us previously, either online or in-person (for example by completing a survey). You agree that we may update your existing records to add further information to the existing personal information we hold about you.

We may request additional information from you. We will make it clear to you what information we need in order to provide you with the information or services you have requested, and what information you can provide on a voluntary basis. In all cases, we will only request information we need to provide you with the information or service(s) you have requested.

Other Information collected via our websites and cookies:

As you interact with our website, we may automatically collect information about your website usage such as information about your equipment, browsing actions and pattern. We collect this information by using cookies, server logs, and other similar technologies.

Our website uses a limited number of cookies, namely:

• Cookie which stores your acceptance to the use of cookies on our website;
• Cookies that simplify the use of our website’s marketing facility;
• Cookies required by Google in order to measure your website usage and improve the experience for our visitors on an ongoing basis. These cookies collect the information about your IP address, your geolocation and your website usage, namely what pages you visit, how long you stay on each section of the website and what links you click on. We may use data analytics to improve our website, services, marketing, customer relationship and experiences.

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookie. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Please note that our advertisers and partners may also use cookies, over which we have no control.

How we get your personal information and why we collect it 

We will use the information we collect from you as follows:

• When you register with us to find a property, we will use Your Information to determine your requirements and your eligibility for the properties available on the basis that we have a legitimate interest to do so;
• When you request a viewing by filling in the form on our website, we will use Your Information to schedule a viewing of the property you are interested in on the basis that we have a legitimate interest to do so;
• When you enter into a tenancy agreement with us, we will use Your Information to determine your eligibility, including your financial eligibility to rent our properties, and to carry out our obligations arising from the contract entered into between you and us;
• When we use sensitive (or “special category”) personal information, we will use it on the basis that you have given consent save where we use it for administration, audit purposes, regulatory and governance activities and compliance on the basis that we are legally required to do so;
• When you wish to make an enquiry by filling in the form on our website, we will use Your Information to provide you with information about our products and services;
• When you contact us by any other means (e.g. email or telephone), we will use Your Information to provide you with information about our products and services,
• When you register with us to receive our marketing information, we will use Your Information to send you marketing information about our products and services that may be of interest to you, information on local events, notify you about important changes or developments to our products or services, newsletters and similar marketing communications on the basis that you have consented to us processing Your Information in this way. You can always stop receiving marketing information from us at any time as these communications provide easy ways to unsubscribe;
• When you provide an online review of our services, we use Your Information to monitor our performances and improve the provision of our services;
• When you visit our website, to administer, we use Your Information support and improve the services, browsing experience and information we provide on our website;
• When we use personal information about you from publicly available sources, we use it in support of the other activities described in this Privacy Policy on the basis that we have a legitimate interest to do so;
• When we engage suppliers we use personal information about the individuals working within those organisations to carry out our obligations arising from the contract and on the basis that we have a legitimate interest to do so;
• When you submit a job application to us, to process job applications and CVs submitted to us on the basis that we have a legitimate interest to do so (to fill vacancies and to grow our business).

We may also use Your Information to monitor for equal opportunities purposes (e.g. race, disability or religion) in accordance with the law.

We may disclose Your Information with third parties as follows:

• If we are under a duty to disclose or share it in order to comply with any legal obligations (for example our auditors, our insurers, HMRC);
• With service suppliers who undertake processing on our behalf (for example reference and credit checks);
• With third parties that may assist us in providing our services; and
• If you are a tenant of one of our properties, we may, with your consent, provide your contact details to tradesmen or contractors who we engage to carry out repairs at the property.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:  

1 With your consent

There are some activities where we process personal information with your consent. For example, where we want to send you marketing messages by email, we would ask your permission first and you could opt-out at any time by clicking on the unsubscribe link on the email or updating your account preferences. We will indicate in this Privacy Policy where we rely on consent.

2 To fulfil a contract

We may also process Your Information in order to fulfil a contract we have with you. For example, when you rent a home with us, we will process Your Information to administer your tenancy agreement.

3 For a legitimate interest

Sometimes we may use Your Information to help achieve our business objectives but only where that activity doesn’t negatively affect your rights. For example, we might use Your Information to analyse business performance or to send you details of special offers or other information. You can object to us relying on our legitimate interest to use Your Information in these ways at any time by getting in touch with us using the contact details below.

4 To comply with legal obligations

There may be situations where we need to use Your Information to comply with legal obligations. For example, we are required by law to carry out Right to Rent (R2R) checks.

How we store your personal information 

Your information is securely stored within the UK.

In most cases, we hold the majority of your tenancy data for up to 6 years after your tenancy ceases. However, some data we may get rid of during your tenancy if we no longer have a purpose for keeping it. For full details on how long we keep your personal data, you can contact us and ask to see our full retention policy.

Your data protection rights 

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at Mini heaven 85 Great Portland Street, London, United Kingdom, W1W 7LT if you wish to make a request.

How to complain 

If you have any concerns about our use of your personal information, you can make a complaint to us at Mini heaven 85 Great Portland Street, London, United Kingdom, W1W 7LT.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:       

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk